On Cancelling On-Running Cyclon membership

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On-Running, is ideal, in theory, but sub-optimal in reality. The biggest issue I found with On-Running CloudNeo shoes is that they are seasonal running shoes. If it’s icy or wet you’re going to slip and slide all over the place. If you’re a former snowboarder and cyclist you will recover, but if you’re not used to slipping and sliding you will fall. As a result of this I got shoes a month or two ago but never used them because it was either rainy, or cold.

Imagine having a pair of shoes that you pay 35 CHF per month for, but that can’t be used for 4-6 months per year. That’s a lot of money for shoes that are dormant due to not being well suited to the running environment.

My second grudge with on-running is that they encourage you to think “Oh, you should, but you don’t have to return the shoes that are warn out”. The cost if you don’t return shoes is 100 CHF. If you have warn out shoes with the sole peeling off with the first pair then that is appalling customer service. If a shoe is degrading 100 CHF is very expensive for an unusable pair of shoes.

## Comfort

The shoes were comfortable when running, at first but eventually they began to feel like crap. The shoes lasted three months with my use before starting to fall apart. The sole fell off. I felt that the toe box was uncomfortable when wearing them after several weeks of use, especially with walking. I find that on-running shoes in general are not comfortable walking shoes.

## Cancellation process

I cancelled my subscription today. I haven’t used the replacement shoes at all, due to the unfriendly weather and badly suited grip for winter Switzerland. As a result I am stuck with a connundrum. Do I return shoes that are perfectly fine, to be recycled, to avoid paying 100 CHF on top of the 35 CHF per month I paid for several months, or do I pay 100 CHF? I think the answer is obvious. Return the shoes.

### Idealisticly

Idealisticly, once you cancel the membership you should be given the option of running the shoes until they need to be recycled, and return them then. The first pair I had were worth the 105 CHF I paid. The second pair were worthless due to snow, ice and wet roads making the second pair unusuable for months. They’re still new. I haven’t removed any of the packaging from the shoes yet. I could use them for three months, and then send them to be recycled out of contract. I have paid for them. I just never got to use them due to them not being designed for a Swiss winter, despite being Swiss shoes.

## And Finally

I really like the idea of a shoe subscription where shoes are recycled after their useful life is over. I liked running in them and during the summer months they were a pleasure to use, for running. For walking they’re sub-optimal, especially for longer walks.

What I would like with the Cyclon program is an option to suspend the plan while the conditions are not good for the shoes. When it’s raining, snowing, and the ground is frozen these shoes are dangerous. When it’s warm and sunny the shoes are great. Sending them back is easy, and the process is convenient.

In my opinion on-running need to make Cloudneo shoes that are usable in winter, and comfortable for walking, and I will renew my subscription.