On Being Moral

Reading Time: 2 minutes
Heavier than Expected

I ordered something online two days ago. I received a package today and I was surprised by how heavy it was. I opened the package. It contained over a hundred francs of things I did not order.

More Waiting

It's frustrating not to get what I ordered.

To be Moral, or Devious

I found myself in a quandary. Do I report the mistake, or do I keep silent about it? Of course morality is how you behave when no one is looking, so I reported the mistake. Now I wait to see what they tell me to do. Part of me is thinking that I should offer to review these products, as blog posts, mentioning the company that made the mistake, and benefiting from it.

The Contents

I am already familiar with the USB to lightning cable as well as the 1l Befree water filter. I am also familiar with the USB-C to USB-C cable. What I am not familiar with is the Philips Sonicare 5100 tooth brush. This is what I would be most curious about.

Estimated Value

The value of the package is about 200 CHF according to a quick search. I think someone put the wrong label on a package, and now someone else got my order that is worth less.

BeFree

Out of the list above the only thing that I have no interest is the Befree water filter. In my experience it clogs up after the first use, if you do not use it again within a very short period.

Water in Switzerland is so full of calcar that a nanotube water filter will clog as soon as you let it dry after use. It's light and portable, and great, if you're walking for several days or weeks in a row. If you use it once every few weeks then it is less useful.

Waiting

Now I am waiting to see what I am told to do. Do I post it back, do I keep it, or do I take it to a physical shop. We'll see

And Finally

After years of ordering stuff online this is the first time that I get the wrong thing. I am used to excellence from this company, which is why I order from them, rather than others.

They like to provide people with next day delivery, even from Friday to Saturday and soon they will have same day delivery. This mistake means that someone else will have waited a week for an order that should have taken one business day. Order fulfilled on Monday, to be delivered by Tuesday. Now in the best case scenario it will be Thursday or Friday.